Billing, meter reading, NRW and customer care for water service providers.
Billing a water scheme by hand costs you twice: once in the meter readings that never make it to a bill, and again in the money that is never followed up. This replaces the spreadsheets and the paper route books with one system that runs from the meter to the receipt.
An applicant becomes a member, a member becomes a connection. Premises, zones and schemes are recorded so every meter has a place on the map and an owner attached to it.
Readers work from a phone, including where there is no signal, and readings sync when they are back in range. Impossible jumps are queried before they ever reach a bill.
Run a billing cycle for a zone or the whole scheme. Customers pay by M-Pesa and the payment reconciles itself against the right account. Balances, penalties and reconnection fees follow the tariff you configure, not someone's memory.
Compare what you pumped with what you billed, by district metered area, so losses show up as a number rather than a suspicion.
Laboratory results, sewer and exhauster work, pumps and bulk meters, fleet and projects all sit in the same system as the billing.